Before the job
- What do you think is causing the problem, and how sure are you?
- Will you fix the cause, or just the symptom?
- What will it cost in total, including parts?
- Will you need to turn off the water supply, and for how long?
- Will any tiles, walls or fittings need to be removed and replaced?
After the job
- What should I check over the next few days to be sure it's fixed?
- If the same problem comes back, what happens?
Get the answers in writing
Keep the conversation in a channel where there's a record. If you hire through OgaRepair, use the in-app chat — it's what we look at if you ever need to raise a dispute.